Receptionist - RCN00766

Customer Services | RCN Northern Ireland HQ | £23,454 pro rata

Contract type: Permanent

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

RCN Northern Ireland, 20 hours (Afternoons), Permanent

As our Receptionist you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from photocopying to franking post. We'll look to you to be the first point of contact for our members and non-members, also providing administrative support to other departments. It's a great way to build on your skills and experience and develop your potential.

A key part of what you do will be to provide exceptional customer service to all members, non-members, and stakeholders.

What we offer you

We expect you to look after your customers. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

To join us you'll need the ability to use Microsoft Office Packages including Word, Excel, PowerPoint, email, internet and diary software.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

For more information or for an informal discussion about the role please contact Fionnuala Newton, Corporate Support Team Officer, 028 9038 4600.

For more information on the Recruitment & Selection process, please contact

Closing Date: Midnight on 5th August 2018

Assessment Centre & Interview Date: 20th August 2018

The RCN is an equal opportunities employer and we welcome applications from all suitably qualified persons. However, as men and Protestants are currently under-represented in our workforce, we would particularly welcome applications from men and from the protestant community. All appointments will be made on merit.

Interview date: 2018-08-20

Contracted hours: 20

Associated documents

  • Royal College of... Possibilities

    A place thatís bursting with opportunities

  • Join the UKís largest nursing trade union

    and professional association...

  • ... and help shape the health policies

    of the future

  • Wide range of roles available.

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