IT Support Operator - RCN00693

IT | RCN Cardiff Gate Office | £23,454

Contract type: Permanent

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

IT Support Operator

RCN Cardiff Gate Office, 35 hours a week (across a rota working 8am to 4pm, 9am to 5pm and 10am to 6pm), Permanent Contract.

As our IT Support Operator you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our colleagues.

It's a job full of possibilities as you could get involved in anything from remote support to onsite maintenance and potentially client site visits. It's a great way to build your knowledge of our work and develop your potential.

In this varied role every day will be filled with possibilities. You will get involved in anything from fixing Desktop pc's, Laptops, Tablets and Mobile Phones to assisting the team at our annual Congress. We'll look to you to use your initiative and gain new technical skills so you can fix as many issues as possible at the first point of contact.

As an IT Support Operator you'll influence critical decisions about day call handling and Incident Management procedures. A key part of what you do will be to suggest innovative approaches to IT. You'll be involved in some organisational wide projects whilst influencing stakeholders and building key relationships.

What we offer you

We expect you to look after users. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

As well as exceptional customer service, to join us you'll need an in-depth knowledge of the ITIL framework and excellent technical skills.

To join us you'll need Microsoft Office skills and, ideally, a background in a relevant area such as Active Directory or SCCM. Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

For more information or for an informal discussion please contact Ben Matthews, Service Desk Manager, on 029 2054 6449.

For more information on the Recruitment & Selection process, please contact

Closing Date: Midnight on 20th May 2018

Assessment Centre and Interview Date: 7th June 2018

Interview date: 2018-04-24

Contracted hours: 35

Associated documents

  • Royal College of... Possibilities

    A place thatís bursting with opportunities

  • Join the UKís largest nursing trade union

    and professional association...

  • ... and help shape the health policies

    of the future

  • Wide range of roles available.

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