CRM Analyst - RCN00715

IT | RCN Cardiff Gate Office | £38,628

Contract type: Fixed Term Contract

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Three Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

CRM Analyst

RCN Cardiff Gate Office, 35 hours, Fixed Term Contract or Secondment until December 2018

As a CRM Analyst you'll use your positive attitude, your knowledge of business processes and your ability to implement and deliver CRM project work streams.

It's a job full of possibilities as you could get involved in anything from process analysis to system testing and performance improvement. We'll look to you to work closely with stakeholders across the business, to liaise with the supplier, and to play an integral role in the project team. It's a great way to build your knowledge of our work and develop your potential.

As our CRM Analyst you'll contribute to a critical, organisational wide project whilst influencing stakeholders and building key external relationships.

What we offer you

We expect you to look after your customers. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

To join us you'll need business analysis and project management skills and, ideally, a background in a relevant area such as Microsoft Dynamics CRM or case management systems.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

For more information or for an informal discussion please contact Maria Wilson, CRM Business Implementation Manager on 078 8782 4859.

Closing Date: Midnight on 20th May 2018

Assessment Centre & Interview Date: 31st May 2018

Interview date: 2018-05-31

Contracted hours: 35

Associated documents

  • Royal College of... Possibilities

    A place thatís bursting with opportunities

  • Join the UKís largest nursing trade union

    and professional association...

  • ... and help shape the health policies

    of the future

  • Wide range of roles available.

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