Customer Retention Consultant - RCN00643

Call Centre | RCN Cardiff Gate Office | £23,454 pro rata

Contract type: Fixed Term Contract

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 15 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2017 and are accredited with Investors in People Gold Standard.

Customer Retention Consultant

Cardiff Gate Office, 27.5 hours between Mon - Friday 8.30am - 8.30pm. Fixed Term Contract or Secondment until 31st July 2018

As our Customer Retention Consultant you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

Your primary role will be to call members to encourage them to renew by providing advice on membership, services and payments. Your first class service will be key in ensuring membership retention and our continued growth.

The role of Customer Retention consultant presents a great opportunity to be part of a highly effective team within the RCN's Membership Administration department.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

You will be customer service focused with exceptional communication and rapport building skills. This role requires strong influencing skills coupled with resilience and self-motivation.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

For more information or for an informal discussion about the role please contact Rachel Dibble, Member Consultant Team Leader on 01633 744828.

For more information on the Recruitment & Selection process, please contact

Closing Date: 26th February 2018

Assessment Centre Date: 6th March 2018

Interview Date: 8th March 2018

Interview date: 2018-03-08

Contracted hours: 27.5

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