Patch Administrator - RCN02743
Administration | RCN Exeter Office with hybrid working | £29,928
Contract type: Permanent
Patch Administrator
South West region - Exeter office, 35 hours per week, permanent
Salary per annum: £29,928
There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As a Patch Administrator, you will be a key member of the team and the first point of contact and support excellent customer service delivery to our members, across the South West region.
In this varied fast paced role, you will utilise a variety of administrative tasks on a day-to-day basis responding to calls and emails, working with internal and external stakeholders, such as NHS Trusts and independent healthcare providers, to schedule meetings and manage calendars and support the regions work with our Senior and Regional officers who represent our members.
The role of Patch Administrator is an interesting and varied role, so we’ll need you to be able to demonstrate the administration skillset you hold to provide excellent customer service to our members and stakeholders across the region.
We are looking for someone who is professional with excellent communication skills, organised and confident with a completing a variety of administration duties, working as part of a supportive regional team.
This role is also a great opportunity to build on your skills and experience and develop your own potential.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break, plus generous maternity, adoption, paternity, and shared parental leave packages.
We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We intend to hold our interviews and assessments in person at the Exeter Office. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.
For more information or for an informal discussion about the role please contact Lynn Bowman on 01392 357016
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 12th September 2025
Closing date: midnight 26th September 2025
If we receive many applications after a week of advertising, we may close this vacancy earlier.
Assessment & interview date: 9th October 2025
Interview date:
Contracted hours: 35