Apprentice (Business Administration) - RCN02685
| RCN Scotland HQ | £21,882
Contract type: ApprenticeTrainee
Apprentice (Business Administration)
RCN Scotland, 42 South Oswald Road Edinburgh EH9 2HH
Full time (35 hours per week)
12 Month Fixed Term Apprentice Contract
Salary: £21,882
We are looking for an enthusiastic person to join our team, providing administrative support to staff and members of the RCN.
Supporting the knowledge and research team, you will be the first point of contact for our team ensuring members can get the most from the services we offer, including library services, and help to run our programme of events.
The hours of work are Monday-Friday 09.00-17.00; although the post-holder will be required to occasionally work flexibly in accordance with the needs of the role.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As well as studying for your SVQ in Business Administration SCQF Level 6, you will gain great administrative, customer service, and event experience whilst working with RCN Scotland.
You will provide a range of administrative support for the delivery of an excellent service to RCN members, who are nurses, nursing support workers and nursing students. This includes:
• Provide customer service to RCN members as a first point of contact for the team, including supporting us to deliver virtual and in-person services and answering routine enquiries
• Support virtual events taking place on a variety of digital platforms and events taking place in workplaces, universities and at RCN Scotland HQ including booking arrangements, communicating with delegates, and assisting during events
• Provide administrative support for events including preparing and circulating papers; booking rooms and equipment; ordering catering, and providing relevant support at selected events
• Assist with ordering and maintaining publications and materials stock
• Provide customer service to members using the Learning Hub library resources
• Assist in answering telephone enquiries
• Ensure e-mail, postal and telephone requests are processed in a timely and effective manner Update records to support our services
For this role you must be eligible to participate in the government supported SVQ qualification in Business Administration SCQF Level 6. The modern apprenticeship is open to young people aged 16-24 years.
You will have excellent communication skills, with the ability to communicate clearly and concisely at all levels through telephone, email, and face-to-face. Being able to use Microsoft Office applications is essential. With the ability to prioritise a busy and varied workload, coordinating a number of tasks simultaneously, you will demonstrate a commitment to delivering a high quality service. Working as part of a team, you will bring initiative and adaptability to this role.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after your customers. And we expect you to be rewarded for it. Our pay is highly competitive with 28 days annual leave plus bank holidays. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme and will support you to achieve SVQ qualification in Business Administration SCQF Level 6 during your time with us.
Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. Many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. We offer generous maternity, adoption, paternity, and shared parental leave packages.
This role is based at the RCN Edinburgh Office five days a week.
Our selection process
PLEASE SEND YOUR CV AND SUPPORTING STATEMENT TO ALEX MCKENZIE AT JOBS@LIMELIGHTCAREERS.CO.UK
Please do not apply via the RCN career site. All applications must be sent to Limelight Careers.
We want your experience applying for a job with us to be the best it can be.
As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
Applicants interested in applying for this role must contact Alex McKenzie, Recruitment & Marketing Officer, at Limelight Apprenticeship first in order to qualify whether they are eligible at jobs@limelightcareers.co.uk">jobs@limelightcareers.co.uk
For more information on the Recruitment & Selection process, please contact recruit@rcn.org.uk
For more information or for an informal discussion about the role please contact Sian Kiely, Knowledge and Research Manager, on 0131 662 6169.
How to apply: send your CV and supporting statement to jobs@limelightcareers.co.uk">jobs@limelightcareers.co.uk
Opening date: 14 May 2025
Closing date: 11.59pm on 5 June 2025
Assessment & interview date: 16 June 2025
Interview date:
Contracted hours: 35