Patch Administrator - RCN01726

Administration | RCN Croydon Office | £28,579.5 - pro rata (including outer London weighting of £2305.5)

Contract type: Permanent

Patch Administrator
RCN Croydon Office, 31.5 hours per week, Permanent
Monday-Friday 9am-5pm and 9am-12.30pm on Wednesdays

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over 465,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Gold Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As our Patch Administrator you’ll use your enthusiasm, your positivity, your flexibility and your customer service skills to deliver an exceptional service to our members.

In this busy role every day will be filled with possibilities. You will get involved in anything from diary management and maintaining accurate member case records to helping organise events. We'll look to you to provide exceptional administrative support to our Officers, who support and represent the RCN members working within our region. It's a great way to build on your skills and experience and develop your potential.

To join us you’ll need excellent time management and organisational skills, a can-do attitude and the ability to handle confidential information, multitask and work as part of a team. You should have a systematic, procedural approach to work, with excellent typing skills, including proficiency in MS Office.

Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. Our pay is highly competitive with annual leave up to 32 days plus bank holidays. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. Many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. We offer generous maternity, adoption, paternity, and shared parental leave packages.

As a result of our response to the COVID-19 pandemic most of our staff are currently working from home. When this ends, we’ll start trialling blended office and home working to empower our people to do their best work recognising that, to give our best, we must be able to balance the demands of work and home.

Our selection process

Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.

We want your experience applying for a job with us to be the best it can be. We’re having to be more flexible about how we hold interviews and assessments, most of which are held by video call. If you foresee any problems with accessing a computer, webcam, or internet connection for this, please do let us know in your supporting statement.

Contact details

For more information or for an informal discussion about the role please contact Fiona Soule, Office Manager, on 020 8253 9135.

For more information on the Recruitment & Selection process, please contact

Opening date: 13 January 2022
Closing date: 11.59pm on 26 January 2022
If we receive many applications after a week of advertising, this vacancy may close earlier.

Assessment & interview date: 11th February 2022 in Croydon

Interview date: 11/02/2022

Contracted hours: 31.5

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