Patch Administrator - RCN01703

Administration | RCN Leeds Office | £26,274

Contract type: Permanent

Patch Administrator
RCN Leeds Office, 35 hours, Permanent

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over 465,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Gold Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

This role is a busy role working with our members who work in Yorkshire & the Humber, who may need assistance in matters relating to their employment or nursing practice.

You will be working as a Patch Administrator to RCN Officers providing support and representation to members working within Yorkshire & the Humber. As the first point of contact, you will provide excellent customer service to a diverse membership, including distressed callers at times.

You will also support your patch team with various administrative duties, including maintaining and updating case records on the case management system and diary management. Flexibility of tasks is a key component of this role, we strive to provide the best possible service to our members and officers we support, so having the ability to adapt is valued.

It is a busy role, so you’ll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You’ll need excellent verbal and written communication skills and the ability to work as part of a team. You’ll have the initiative to take personal ownership of projects and to prioritise your workload. You should have a systematic, procedural approach to work, with excellent typing and word processing skills, including working knowledge of MS Office.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. Our pay is highly competitive with annual leave up to 32 days plus bank holidays. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. Many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. We offer generous maternity, adoption, paternity, and shared parental leave packages.

As a result of our response to the COVID-19 pandemic most of our staff have mainly working from home although have started to return to the office to trial blended office and home working to empower them to do their best work recognising that, to give our best, we must be able to balance the demands of work and home.

Our selection process

Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t.

We want your experience applying for a job with us to be the best it can be. We’re having to be more flexible about how we hold interviews and assessments, most of which are held by video call. If you foresee any problems with accessing a computer, webcam, or internet connection for this, please do let us know in your supporting statement.

For more information or for an informal discussion please contact Gill Barras on 0113 386 0585. For more information on the Recruitment & Selection process, please contact

Posting Date: 06 December 2021
Closing Date: 11.59pm on 31 January 2022

If we receive many applications after two weeks of advertising, this vacancy may close earlier.

Assessment Centre and Interview Date: To be confirmed.

Interview date: 28/01/2022

Contracted hours: 35

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