Careers

Customer Support Administrator - RCN01632

Customer Services | RCN Cardiff Gate Office | £25,140

Contract type: Permanent

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over 465,000 members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Gold Standard.

Customer Support Administrator
RCN Cardiff Gate Office, 35 hours, Permanent

Please note, should we receive a high volume of applications for this role, your application may not be shortlisted if you do not submit a Supporting Statement. A Supporting Statement is an important part of our application process, so we would encourage you to submit one as part of your application.

As a Customer Support Administrator, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members. In this varied role every day will be filled with possibilities. You will get involved in anything from taking inbound calls to making outbound calls as well as answering member queries via email and web chat. We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.

What we offer you

We expect you to look after our members your customers, and we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change, we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working, or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

As well as exceptional customer service skills, to join us you’ll need an in-depth knowledge of RCN Membership and CRM.

To succeed at the Royal College of Nursing all you need to do is think bigger, better, and brighter. And with an attitude like that, anything’s possible.

Please note, that due to Covid-19, while we are trying our best to accommodate our Assessment Centres and Interviews on the dates outlined in our adverts, we may need to be flexible about how and when we run our Recruitment processes for the time being.

We are currently running Assessments and Interviews remotely should we need to, in accordance with Government advice, so if you envisage any issues with accessing a computer, webcam or a sufficient internet connection for a video call, then please do highlight this in your Supporting Statement. We will of course do all we can to ensure you have the best experience in applying to work with us during this challenging period.

Please note, should we receive a suitable number of applications for this post after a week of posting this advert, this vacancy may close early, before the closure date stated below.

For more information or for an informal discussion about the role please contact Laura Roberts or Rachel Dibble, Customer Support Team Managers, on Laura.roberts@rcn.org.uk or Rachel.dibble@rcn.org.uk

For more information on the Recruitment & Selection process, please contact recruit@rcn.org.uk

Opening Date: 11 October 2021
Closing Date: 11.59pm on 31 October 2021
Assessment Centre Date: 9 November 2021
Interview Date: 11 November 2021

Interview date: 11/11/2021

Contracted hours: 35

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  • Royal College of... Possibilities

    A place that's bursting with opportunities

  • Join the UK's largest nursing trade union

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  • ... and help shape the health policies

    of the future

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