Patch Administrator - RCN01600

Administration | RCN Scotland HQ | £25,140

Contract type: Fixed Term Contract

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with over 465,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too. We're accredited with Investors in People Gold Standard.

Patch Administrator
RCN Scotland HQ, 35 hours per week, Fixed Term Contract or Secondment until March 2022

This role is a busy role working with our members who work in Scotland, who may need assistance in matters relating to their employment or nursing practice.

You will be working as a Patch Administrator to RCN Officers providing support and representation to members working within Scotland. As the first point of contact, you will provide excellent customer service by phone and in person to a diverse membership, including distressed callers at times.

You will also support your patch team with various administrative duties, including diary management. Flexibility of tasks is a key component of this role, we strive to provide the best possible service to our members and officers we support, so having the ability to adapt is valued.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

You’ll need excellent verbal and written communication skills and the ability to work as part of a team. You’ll have the initiative to take personal ownership of projects and to prioritise your workload. You should have a systematic, procedural approach to work, with excellent typing and word processing skills, including working knowledge of MS Office.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

Please note, that due to Covid-19, while we are trying our best to accommodate our Assessment Centres and Interviews on the dates outlined in our adverts, we may need to be flexible about how and when we run our Recruitment processes for the time being.

We are currently running assessments and interviews remotely should we need to, in accordance with Government advice, so if you envisage any issues with accessing a computer, webcam or a sufficient internet connection for a video call, then please do highlight this in your Supporting Statement. We will of course do all we can to ensure you have the best experience in applying to work with us during this challenging period.

Please note, should we receive a suitable number of applications for this post after a week of posting this advert, this vacancy may close early, before the closure date stated below.

For more information or for an informal discussion please contact Laura Petrie, Service Manager Mon – Wed AM on 07767407439 or Marie Mason, Service Manager Wed PM – Fri on 07909 897328

For more information on the Recruitment & Selection process, please contact

Posting Date: 10 September 2021
Closing Date: 11.59pm on 26 September
Assessment Centre Date: 04 October 2021
Interview Date: 06 October 2021

Interview date: 06/10/2021

Contracted hours: 35

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