Business Support Administrator - RCN02627
Administration | RCN Cardiff Gate Office with hybrid working | £28,998
Contract type: Permanent
Business Support Administrator
RCN Cardiff Gate Office, 35 hours per week, permanent contract, hybrid working (40% in-person working, 60% RCN Cardiff Gate Office)
Salary range per annum: £28,998 - £32,736*
At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
The role of the Business Support Administrator is to support the effective operational delivery of membership and customer subscriptions processing, finance reconciliation, departmental administration support and audit. They will also be responsible for maintaining accurate membership records on the RCN CRM.
In this varied role, every day will be filled with possibilities. You will get involved in everything from:
• Processing new membership applications and re-instatements, including processing payments via Direct Debit, cash and card.
• Processing and responding to member and customer enquiries received via any method.
• Undertaking membership systems tasks/process that support the membership subscription management
• Compiling reports/analysis on membership income received
• Undertaking audits of CRM records and departmental processes
• Undertaking other membership administrative tasks as required/directed.
As Business Support Team Administrator, you will be a part of the high-profile RCN membership team. This post is an ideal opportunity for you to develop your skills in database auditing, financial reconciliation and customer service.
As well as exceptional customer service, to join us you'll need the ability to use Microsoft Office Packages including MS Dynamics, Word, Excel, Outlook and the internet to an intermediate standard. Your interpersonal skills will be exceptional, as the ability to build effective relationships with internal and external stakeholders will be vital. Your multi-tasking and prioritisation skills will also be highly developed.
Whatever your background, you'll be efficient, accurate and show a real member focus and attention to detail in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact John Young, Member Accounts Team Leader on 02920 546481.
Opening date: 4 February 2025
Closing date: midnight on 17 February 2025
Assessments: 27 February 2025
Interview date: 6 March 2025
Interview date: 06/03/2025
Contracted hours: 35