Regional Administrator - RCN02394

Administration | RCN Scotland HQ with hybrid working | £28,998

Contract type: Fixed Term Contract

Regional Administrator

RCN Scotland HQ, 35 hours, 12 months fixed-term

Salary range per annum £28,998-£32,736*

At the Royal College of Nursing we’re an optimistic organisation. And we’ve got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK – with over half a million members – all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.

As our Regional Administrator you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from processing local Rep accreditations to finance system support. We'll look to you to support our Service Manager to deliver our services to members. It's a great way to build on your skills and experience and develop your potential.

To join us you’ll need I.T. skills (such as Microsoft Office packages) good communication skills and, ideally, a background in a relevant area such as customer service or administration.

In this varied role every day will be filled with possibilities. You will be working with our members who work in Scotland, who may need assistance in matters relating to their employment or nursing practice.

You will be working as a Patch Administrator to RCN Officers providing support and representation to members working within Scotland. As the first point of contact, you will provide excellent customer service by phone and in person to a diverse membership, including distressed callers at times.

You will also support your patch team with various administrative duties, including diary management. Flexibility of tasks is a key component of this role, we strive to provide the best possible service to our members and officers we support, so having the ability to adapt is valued.

In this role, you’ll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You’ll have the initiative to take personal ownership of projects and to prioritise your workload. You need to have excellent time management skills and exceptional communication and customer service skills. It’s a job full of possibilities as you can get involved in a wide range of activities and responsibilities.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.

What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver – whether that’s to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it’s unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.

Our selection process

Please submit a CV and answer the supporting questions demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.

We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call If you foresee any problems, please let us know.

As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.

Contact details For more information or for an informal discussion about the role please contact Laura Petrie, Service Manager Mon – Wed AM on 0131 662 6148 or Marie Mason, Service Manager Wed PM – Fri on 0131 662 6181.

For more information about the recruitment and selection process please contact

Opening date: 14 March 2024

Closing date: midnight on 16 April 2024

If we receive many applications after a week of advertising, this vacancy may close earlier.

Assessment & interview date: 24 April 2024

Interview date: 24/04/2024

Contracted hours: 35

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