Patch Administrator x2 - RCN00703

Administration | RCN Exeter Office | £23,454 pro rata

Contract type: Permanent

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Three Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

2 x Patch Administrators, Permanent, RCN Exeter Office
*14 hours - Monday and Tuesday
*14 hours - Tuesday and Wednesday

This role is a busy role working with our members who work in the South West, who may need assistance in matters relating to their employment or nursing practice.

You will be working as the Patch Administrator to two Officers, providing support and representation to members working within the South West area. As the first point of contact, you will provide excellent customer service by phone and in person to a diverse membership, including distressed callers at times. You will also support your patch team with various administrative duties, including diary management.

What we offer you

We expect you to look after our members. And we expect you to be rewarded for it. As well as a whole range of learning and development opportunities we can also offer you an impressive range of benefits. We have a highly competitive pay structure, as well as flexible working, and annual leave of up to 32 days.

Balancing work and life commitments is important to us as an organisation. We are a diverse organisation and understand everyone has different needs. All employees can ask for flexible working and when personal circumstances change we will work with you to find a smarter working solution that suits everyone. In fact, many of our employees enjoy home working, flexible working or compressed hours, enabling them to deliver results with minimum impact to their professional and personal commitments. We also offer generous Maternity, Paternity and Adoption leave packages.

You should have excellent verbal and written communication skills, the ability to work as part of a team, and the initiative to take personal ownership of projects and to prioritise your workload. You should have a systematic, procedural approach to work, with excellent typing and word processing skills, including working knowledge of MS Office.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything's possible.

For more information or for an informal discussion, please contact Tony Aspinall, Regional Service Manager on 01392 357001

For more information on the Recruitment & Selection process, please contact

Closing Date: 30 April 2018

Assessment Centre and Interview Date: 8 May 2018

Please state in your application if you have a preference as to which days you are applying to work.

Interview date: 2018-05-08

Contracted hours: 14

Associated documents

  • Royal College of... Possibilities

    A place thatís bursting with opportunities

  • Join the UKís largest nursing trade union

    and professional association...

  • ... and help shape the health policies

    of the future

  • Wide range of roles available.

    Click here for more.