Careers

Vacancy list

Membership Administator - RCN00812

Administration | RCN Cardiff Gate Office | £23,454 pro rata

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Membership Administrator
RCN Cardiff Gate Office, 28 hours, Fixed Term Contract or Secondment until September 2019

The Membership Administrator supports the efficient and effective operational delivery of the membership administration and customer service functions. This is an exciting opportunity to assist with membership subscription processing, processing new member applications, and communications services. You will be responsible for maintaining accurate membership records on our membership database.

In this varied role, every day will be filled with possibilities. You will get involved in everything from:
* Processing and reconciling payments from RCN members
* Compiling reports and analysis on membership income received
* Processing membership applications
* Handling inbound emails, web chat, post and calls across the full range of membership administration enquiries
* Undertaking membership systems tasks to support membership management
* Undertaking membership audits to support membership management

In addition you will also work closely with team members to share knowledge and skills, and contribute to improvements in services to members.

As our Membership Administrator you will be a key part of the high profile RCN membership team. This post is an ideal opportunity for you to develop your skills in database administration, financial processing and customer communications.

You will also support the department to promote and communicate our objectives, values and policies, as well as helping to support some organisational wide projects whilst influencing colleagues and building relationships.


Senior Business Accountant - RCN00811

Finance | RCN UK HQ | £58,242 (including inner London weighting of £4,110)

Imagine a place that's literally bursting with possibilities. A place where qualified nurses work alongside professionals in IT, Legal, Finance and HR - all for the greater good, improving the quality of patient care. Now just imagine you're one of them. You'll immediately be a part of the largest trade union and professional body for nursing in the UK with around 435,000 members. Join us and you'll discover plenty of opportunities to shape the health policies of the future, as well as your own career.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with two star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Senior Business Accountant
RCN UK HQ, 35 hours, Permanent

As a Senior Business Accountant you will be the key business partner to the Executive Team leads and Senior Managers for your specified directorates, providing expert advice and support on financial matters. You will have a pro-active approach to business issues including the development of integrated financial and business plans which will enable the RCN to provide the services members want and need. You will be responsible for managing the provision of accurate, timely and relevant monthly management reports to budget holders within the directorates, and taking a lead role in quarterly forecasting and annual budget setting within this area of the business.

The role will require effective line management, support and development of the assistant business accountants in your team to ensure deadlines are met and tasks are completed to the required standard. Together you and your team will provide high quality customer support to RCN departments, covering a wide range of financial and business issues with an understanding of their different priorities and pressures, and will ensure they have the relevant analysis to make effective business decisions. You will assist the Manager Business Accounts in the delivery of financial awareness and training to the organisation as a whole and proactively run smaller training sessions to your directorate contacts dependant on their specific needs.

You will be continuously developing effective two way communication channels with the directorate's senior management team, regularly contributing to senior management team meetings, ensuring they are aware of finance department processes, policies and regulation to enable informed business decisions. You will strengthen the working relationships with our Human Resources team to maintain accurate staffing information. You will also need a high level of expertise in accounting software packages and be able to demonstrate strong negotiation and influencing skills.


IT Operations Engineer - RCN00810

IT | RCN UK HQ | £33,804 (including inner London weighting of £4,110)

Imagine a place that's literally bursting with possibilities. A place where qualified nurses work alongside professionals in IT, Legal, Finance and HR - all for the greater good. To improve the quality of patient care. Now just imagine you're one of them. You'll immediately be a part of the largest trade union and professional body for nursing in the UK with 17 national locations and around 435,000 members. Join us and you'll discover plenty of opportunities to shape the health policies of the future, as well as your own career.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Three Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

IT Operations Engineer
RCN UK HQ, 35 hours per week, Permanent

In this varied role every day will be filled with possibilities. You will get involved in anything from resolving issues with Windows servers, Exchange, and phone management. As an IT Operations Engineer you will be responsible for providing second line technical support to the RCN's users who are based around the UK. The role will require support of desktop, server, mobile equipment and other IT hardware systems along with delivering support for software. You will also be responsible for proactively monitoring key systems to ensure minimum downtime.

The IT Operations Engineer must have an excellent telephone manner with highly developed communication skills and experience of delivering first class customer service. You will be expected to take initiative and demonstrate personal ownership of incidents with a commitment to managing your caseload efficiently and effectively.

You will have experience in a multi-tiered support environment and be able to demonstrate your ability to successfully manage problems and issues by assessing root causes and developing action plans.

As one of our IT Operations Engineers you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to your customers enabling great customer service to our members. It's a great way to build on your skills and experience and develop your potential, with plenty of opportunities to learn and develop new skills.

A part of what you do will be to suggest innovative approaches and support us to move forward as an organisation in the world of IT. You will keep abreast of new technologies and ways of working and help the RCN develop its IT services.


Collection Development Specialist - RCN00809

Library and Archives | RCN UK HQ | £33,804 (including inner London weighting of £4,110)

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard. In addition we hold the Customer Service Excellence standard, Archive Accreditation and Bookseller Library of the Year finalists.

Collection Development Specialist
RCN UK HQ, 35 hours per week, Permanent

As one of our Collection Development Specialists you'll use your positive attitude and your knowledge and experience of library resources to continue building the leading specialist nursing collection in Europe. You'll help the Library to meet our members, staff and the public specialist research needs to the highest standard.

It's a job full of possibilities as you will be involved in anything from acquiring rare items to helping to develop new ways of delivering our book resources across the UK. We'll look to you to be responsible for finding key resources, assist with specialist collection enquiries and to work with staff and expert members to identify trends and changes in nursing research. It's a great way to build your knowledge of our work and develop your potential.

A key part of your role is to help us to develop and expand our collections and help us find new and innovative ways to help our members discover our resources, both electronic and print.


Communications and Media Assistant - RCN00813

Communications | RCN Wales HQ | £29,694 pro rata

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members, including 25,000 members in Wales - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Communications and Media Assistant
RCN Wales HQ, 17.5 hours per week, Permanent Contract

As our Communications and Media Assistant, will help ensure our members and other important audiences across the whole of Wales are informed about and engaged with the RCN's work. Our audiences include RCN activists and members, the media, politicians, health organisations and stakeholders and the wider public.

Supporting the Communications and Media Manager for the RCN in Wales, you will focus on the delivery and development of member, media and stakeholder communications, services and products. Our aim is to position the RCN as the authoritative voice of nursing in Wales through promoting our activities, campaigns and achievements.

There is excellent potential to develop your skills as the duties range from sourcing, writing and editing content for member communications through to assisting in the research, writing and distribution of news releases and internal and external briefings and articles.


RCN Officer x2 - RCN00820

Trade Union | RCN Bury St Edmunds Office | £38,628

Imagine being faced with a world of exciting possibilities that could ultimately enable you to support our people and help shape the health policies of the future. As the UK's largest trade union and professional body for nursing, we support our 435,000 members with unwavering loyalty and total commitment. As a trusted adviser, mediator and advocate you'll be just as passionate about supporting our members in the Eastern Region. It's a high pressure role that will require all of your determination and resilience, but it's also a role that offers genuine satisfaction.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Three Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

RCN Officer x2
RCN Bury St. Edmunds Office, 35 hours per week, Permanent

Every day will be filled with possibilities as you find new ways to manage and support the development of our accredited representatives and RCN members. You'll also manage your own portfolio of casework which will include assisting and representing members with disciplinary and grievance procedures.

Taking care of our existing members will be your primary role, but you'll also see the possibilities that new members can bring. A key part of what you do will be to suggest innovative approaches to grow our membership.


Director of Nursing, Policy & Practice - RCN00816

Nursing | RCN UK HQ | £115,668 (including inner London weighting of £4,110)

Director of Nursing, Policy and Practice

RCN UK HQ, 35 Hours per week, 6 Month Fixed Term Contract/Secondment Opportunity

This is a unique and exciting opportunity to influence critical decisions for RCN and our members. Through professional leadership, you will provide strategic direction to drive both business transformation and cultural change that will lead to the continuous improvement of nursing service delivery to our members.

As well as enabling activities designed to advance nursing and to represent professional nursing opinion you will also maximise the development and promotion of nursing and nurses as a profession and maximise the RCN's organisational influence in the improvement of nursing and healthcare policy & public Affairs.

Every day will be filled with possibilities as you find new ways to provide inspirational leadership on the delivery of quality assurance, business development and agility on all aspects of the evidenced-based service delivery and expertise provided by Nursing, Quality & Regulation and Policy & Public Affairs (UK and International) departments.

As a member of our Executive Team, you will work closely with RCN Council and Committees developing strategies and priorities as well as ensuring all work reflects the Royal Charter and the RCN's Strategic Plan.

Promoting and enabling a learning culture, where teamwork and cross-departmental collaboration are encouraged, excellence is recognised, and diversity is respected and valued is at the heart of this key leadership role, as well as the ability to work and influence at an executive level.


Public Affairs Manager - RCN00814

Policy | RCN UK HQ | £58,242 (including inner London weighting of £4,110)

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Public Affairs Manager
RCN UK HQ, 35 hours per week, Permanent

As our Public Affairs Manager, you'll use your positive attitude, your extensive knowledge of political and policy making systems and processes and your ability to deliver a high quality, proactive political influencing programme to achieve positive change for the nursing community in the UK and globally.

It's a job full of possibilities as you will get involved in anything from designing and managing analysis of political environment, to identifying opportunities for partnerships and coalition working with external organisations, to playing an active role in the department leadership team.

We'll look to you to lead the dissemination of research and policy content with policy makers and system leaders, identify and create opportunities for sustained, direct influencing activities, and provide quality assurance for horizon scanning, analysis and project planning and delivery. It's a great way to build your knowledge of our work and develop your potential.

As our Public Affairs Manager, you'll influence critical decisions about designing and delivering programmes to gain political and system support as well as designing and managing analysis of the political environment and stakeholders for targeted political influencing tactics.


Membership Retention Consultants x3 - RCN00823

Call Centre | RCN Cardiff Gate Office | £23,454

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Membership Retention Consultant x3

Cardiff Gate Office, 35 hours between Mon - Friday 8.30am - 8.30pm. Fixed Term Contract or Secondment for 6 months.

As our Membership Retention Consultant you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

Your primary role will be to call members to encourage them to renew by providing advice on membership, services and payments. Your first class service will be key in ensuring membership retention and our continued growth.

The role of Membership Retention Consultant presents a great opportunity to be part of a highly effective team within the RCN's Membership Administration department.

Our members are our number one priority so a key part of the role will focus on providing a great customer experience rather than on rigid sales targets.


Team Leader - Membership Retention - RCN00822

Call Centre | RCN Cardiff Gate Office | £38,628

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Team Leader - Membership Retention

Cardiff Gate Office, 35 hours between Mon - Friday 8.30am - 8.30pm. Fixed Term Contract or Secondment until 31st May 2019

Leading our Membership Retention team you'll inspire, motivate and enable them to maximise membership retention through outbound calling.

Every day will be filled with possibilities as you find new ways to develop your team and identify innovative methods to achieve success.

Working with our marketing team you will implement outbound retention campaigns based on the in depth management information that you will create and maintain.

This management role presents a great opportunity to be part of a highly effective team within the RCN's Membership Administration department.

As the Team Leader for outbound membership retention you will put first class customer service at the heart of our retention activity and have a positive impact on the growth of our membership.


Research Manager - RCN00815

Policy | RCN UK HQ | £58,242 (including inner London weighting of £4,110)

At the Royal College of Nursing we're an optimistic organisation. And we've got good reason to be. We all share the same voice when it comes to changing the shape of the health policies of the future. And as the largest trade union of nursing staff and students in the UK - with around 435,000 members - all we can see are the infinite possibilities for a brighter future. Join us and you will too.

We're number 14 in The Sunday Times 100 Best Not for Profit Organisations to work for, with Two Star Best Companies Accreditation for 2018 and are accredited with Investors in People Gold Standard.

Research Manager (Evidence)
RCN HQ UK, 35 hours, Permanent

As our Research Manager (Evidence), within the Policy and Public Affairs UK and International team, you'll use your positive attitude and your knowledge of research design and analysis to deliver a high quality research programme, for the development of robust, evidence-based policy narratives and solutions.

It's a job full of possibilities. You will get involved in anything from developing and managing delivery of a research programme to supporting the design and delivery of meaningful member engagement methods and playing an active role in the department's leadership team. We'll look to you to manage and provide quality assurance of qualitative and quantitative research methods, work closely with our policy and communications colleagues, and contribute to the development and maintenance of a high-performing team of experts.

As our Research Manager (Evidence), you'll manage Nursing Policy & Practice directorate wide programmes and projects, build key external and internal relationships and identify opportunities for partnerships and collaboration, as well as managing good quality planning and delivery of projects producing qualitative and quantitative analysis.


Front End Developer - RCN00778

IT | RCN Cardiff Gate Office | £29,694

Front End Developer
RCN Cardiff Gate Office, 35 hours per week, Permanent

The role

We're looking for a Front End Developer to join our development team which consists of backend developers, Front End developers and solution architects. Your expertise will help us deliver modern and compelling web experiences for our members, employees, and the public.

Your knowledge of the modern frontend development ecosystem will enable you to collaboratively identify and recommend appropriate technology choices. You will be writing a web application using those recommendations and communicating with a .NET backend.

About our technology

Our technology stack of choice is Microsoft overlaid with JavaScript, Vue.js and CSS. We use the Sitecore platform to deliver the best-in-breed web experiences and authoring experiences hosted on Azure built using the latest .NET technologies.

Primary responsibilities
* Create exciting and usable user interfaces on both the web and mobile web using CSS, JavaScript, and HTML.
* Work in a tight-knit team of developers to deliver solutions in an agile environment
* Deliver functional user experiences that match business requirements, user stories and style guides
* Ensure efficiency of page load speed, page weight, and code simplicity
* Provide accurate technical estimates for development time-frames
* Research interface possibilities and next-generation web/mobile technologies
* Projects may require meetings at different RCN locations, candidates must be happy to travel.

Technical competencies
* CSS and CSS pre-processors
* HTML
* JavaScript programming, OO concepts and techniques
* Git
* ES6 experience a plus
* Exposure to Vue.js is nice to have
* Knowledge of Gulp or Grunt beneficial
* Developing responsive user experiences
* Agile development methodology
* Strong experience designing functional and aesthetically pleasing UIs
* IDE experience (such as Visual Studio)
* Familiarity with C# MVC is helpful
* Experience with a CMS a big plus

Personal attributes
* Excellent written and verbal communication skills
* Seeks continuous improvement and new ways of working
* Freely shares knowledge and supports team members
* Respects others' views and utilises their expertise
* Able to remain calm and collected in challenging situations
* Ability to self-manage and be self-reliant
* Willingness to take ownership and responsibility of work
* Excellent analytical and problem solving skills


 
  • Royal College of... Possibilities

    A place thatís bursting with opportunities

  • Join the UKís largest nursing trade union

    and professional association...

  • ... and help shape the health policies

    of the future

  • Wide range of roles available.

    Click here for more.